State Farm® Insurance Agent Cliff Ourso, Jr.
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Gary Marshall
March 19, 2025
5
out of
5
rating by Gary Marshall
"Extremely helpful and personable. I wish Heather was a State Farm agent in my town."
Josetta Williams
March 19, 2025
5
out of
5
rating by Josetta Williams
"John was very efficient in helping me today with my insurance needs. Very polite and knowledgeable. I'm happy with my overall experience today."
We responded:
"Thank you. So happy we were able to offer you a great experience with your insurance. Thanks again!!"
Dwaine McCarroll
March 12, 2025
5
out of
5
rating by Dwaine McCarroll
"John, the agent at the Ourso State Farm insurance agency help me tremendously this morning. One simple call and he solved my problems. This is the way it should be. This was at the Ourso agency in Baton Rouge."
We responded:
"Thank you Dwayne! Glad we were able to meet your expectations!"
Rusty Dixon
March 2, 2025
5
out of
5
rating by Rusty Dixon
"Heather McCarroll has been wonderful. She presented options to me and helped me save approximately $75 per month on my auto policy AND I added a renter's policy and still saved $50 per month from my previous carrier. Not only does she know her business, she's kind and personable to speak with. I'm sure Ourso Insurance is proud to have her on their team. Thanks again, Heather. I very much appreciate your help. I also spoke with Anthony yesterday regarding my current policies and investment options. He was also very knowledgeable, kind and very easy to talk with. In fact I probably talked his ear off when he had more important things to do. Lolol. But he was very professional and we had a nice conversation. Due to being on a two year layoff I’m unable to make any additional product purchases currently. However, when I’m in a better position I plan to contact him and see what we can do to rebuild my financial situation. I appreciated talking with Anthony yesterday. Both Heather and Anthony are certainly an asset to any organization. I’m grateful to each of them."
We responded:
"Thank you for sharing your experience, Rusty! I'm glad Heather was able to provide you with such valuable savings on your auto and renter's policies. We appreciate your kind words about her expertise and customer service. If you need anything in the future, feel free to reach out. Cliff Ourso Jr - State Farm Insurance Agent, Baton Rouge, LA"
Shaquille Thomas
February 27, 2025
5
out of
5
rating by Shaquille Thomas
"Shannon Hardesty was very helpful with me starting a new auto policy ,, as well as getting me the best home coverage as possible , thank you very much for taking your time explaining every benefit with me !"
We responded:
"Thank you, Shaquille, for the fantastic 5-star rating! I'm happy to know that you had a positive experience with our services. If you have any questions or need assistance in the future, feel free to reach out. We're here to help!"
Brenda Brown
February 25, 2025
5
out of
5
rating by Brenda Brown
"Shannon Hardesty went above and beyond to give us the best quote possible for home and auto insurance. She was very knowledgeable and helpful."
We responded:
"Thank you, Brenda, for your wonderful feedback! I'm delighted to know that Shannon provided you with such knowledgeable and helpful service, going above and beyond to find the best quote for your insurance. If you have any further questions or need assistance, feel free to reach out to our office anytime. We're here to help!"
Aaron Darcey
February 24, 2025
5
out of
5
rating by Aaron Darcey
"I purchased my first motorcycle this passed November and I have been riding my steel horse since then!! I reached out to State Farm Insurance from a reference at the time of purchase. The agent walked me through an extremely short guided informative conversation with the ease of A few tap links that landed me a customer and a proud policyholder of Statefarm. State Farm continues to keep my best interest in the Forefront and proactive avoiding complications that could potentially exist. A personal phone call with answers to any options is extremely important to me because as a new rookie in the motorcycle enthusiast world, my time is of the upmost importance. Thank you, Cliff O. and Thank You StateFarm for your professionalism and making me feel like your friend. Best Regards & God Bless, -Aaron D."
We responded:
"Thank you, Aaron, for sharing your experience! I'm happy to know that the process was smooth and informative for you. It's wonderful to hear that our proactive approach and personal touch have made a difference in your journey as a new motorcycle enthusiast. Your satisfaction and feeling of friendship with us are incredibly important. If you ever have more questions or need assistance, feel free to reach out. Safe riding!"
Stepheny Glaze
February 21, 2025
5
out of
5
rating by Stepheny Glaze
"Thank you so much for the great customer service, very knowledgeable of the questions that I asked!"
We responded:
"Thank you, Stepheny, for your kind words! I'm happy to know you appreciated the customer service and found the information provided helpful. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
Tim Allain
February 20, 2025
5
out of
5
rating by Tim Allain
"Shelby was extremely helpful and celled me back very quickly. She handled everything very professionally and was extremely polite. Cliff, Shelby must be a valuable asset to you and State Farm."
We responded:
"Thank you, Tim, for sharing your experience! I'm happy to know that Shelby was able to assist you promptly and professionally. Her dedication and politeness truly make her a valuable part of our team. If you have any more questions or need further assistance, feel free to reach out anytime!"
Nerkeda Butler
February 20, 2025
5
out of
5
rating by Nerkeda Butler
"The customer service at State Farm is Great thanks to John. It is always delightful to have a knowledgeable representative."
We responded:
"Nerkeda, Thank you so much for the fantastic 5-star rating! We're happy to know that you had a positive experience with our office. If you ever need any further assistance or have questions, please don't hesitate to reach out. We're here to help!"
Bradley Smith
February 18, 2025
5
out of
5
rating by Bradley Smith
"Cliff Ouso’s State Farm agency is dream to work with. Kayla was able to help us right away and provided ample and professional service. Kayla was kind, courteous, and extremely knowledgeable. I can not recommend her enough."
We responded:
"Thanks Bradley! We appreciate your business!"
sharon everett
February 18, 2025
5
out of
5
rating by sharon everett
"Love Dealing with State Farm there always so polite and courteous, always willing to help.I believe it was John that helped me today.Thx !!"
We responded:
"Thank you, Sharon, for your kind words! I'm glad to hear that you enjoy working with us and appreciate our team's politeness and helpfulness. John will be happy to know he made a positive impact on your experience."
Kathee M
February 17, 2025
5
out of
5
rating by Kathee M
"Shannon was friendly, knowledgeable, insightful, trustworthy, and efficient. She had everything handled in minutes. Easy switch. Great experience!"
We responded:
"Thank you, Kathee, for sharing your experience! I'm happy to hear that Shannon provided such friendly and efficient service. It's wonderful to know that the switch was easy and that you had a great experience. If you have any further questions or need assistance, feel free to reach out to our office."
L J
February 17, 2025
5
out of
5
rating by L J
"Mr. John demonstrated exceptional customer service🥳"
We responded:
"Thank you for your review! I'm happy to hear that our team provided you with exceptional customer service. We're grateful to have him as part of our team. If you have any questions or need further assistance, feel free to reach out to our office."
Mickey “Meme” Davis
February 17, 2025
5
out of
5
rating by Mickey “Meme” Davis
"I love this location. Shelby was the last agent to help me and she was great. They are always there with solutions on how to help you with any kinds of insurance needs. The agents are friendly and helpful. I would recommend this agency to everyone."
We responded:
"Thank you so much, Mickey, for your wonderful feedback! I'm glad to hear that Sidney provided you with great assistance. Our team is dedicated to offering solutions for all your insurance needs, and it's fantastic to know you found our agents friendly and helpful. We truly appreciate your recommendation and are here for any future insurance needs you might have!"
Joyce Duncan
February 13, 2025
5
out of
5
rating by Joyce Duncan
"Very polite"
We responded:
"Thank you, Joyce, for your kind words! I'm happy to know you found our service polite. If you have any questions or need further assistance, feel free to reach out."
Reuben B
February 13, 2025
5
out of
5
rating by Reuben B
"Shannon with State Farm insurance was a tremendous help to me this morning renewing my mobile home insurance policy. She was very knowledgeable and really great to talk with not just about insurance needs but everyday living. I recommend this Insurance firm for anyone who is searching for insurance coverage."
We responded:
"Thank you, Reuben, for sharing your experience! I'm glad Shannon was able to assist you with renewing your policy. Her expertise and friendly approach make her a valuable part of our team. We appreciate your recommendation and are here to help with any of your insurance needs."
Gina Marie Gant
February 13, 2025
5
out of
5
rating by Gina Marie Gant
"Shannon was amazing and was very helpful !!!!!"
We responded:
"Thank you, Gina Marie, for your wonderful feedback! I'm glad to hear that Shannon was so helpful. Our team is always here to assist you with any insurance needs. Don't hesitate to reach out if you have any questions in the future!"
Isabelle Robinson
February 13, 2025
5
out of
5
rating by Isabelle Robinson
"As per my experience with State Farm since being referred to them in Dec 2024, it has been great! The staff there has been very helpful with getting me switched over and i must say im very pleased with the outcome. So BIG SHOUT OUT to that Amazing Team at State Farm on Drusilla in Baton Rouge!"
We responded:
"Thank you, Isabelle, for sharing your experience! I'm glad to know that our team at the Drusilla office in Baton Rouge has been helpful in making your transition smooth. Your shout-out means a lot to us! If you ever have any questions or need assistance, feel free to reach out."
Jolene Cheatwood
February 12, 2025
5
out of
5
rating by Jolene Cheatwood
"Heather was a pure joy to work with on my insurance needs! Homeowner and car insurance rates were explained plainly with options and she has a great personality plus didn’t mind me asking to explain something further like other agents I have dealt with. I will definitely recommend Heather to anyone asking me about insurance needs. State Farm, she’s a Keeper!!!"
We responded:
"Thank you, Jolene, for sharing your experience! I'm delighted to know that Heather was able to assist you with your insurance needs and provide clear explanations. Her dedication and friendly approach truly make a difference. We appreciate your recommendation and are here for any future questions or assistance you might need!"
Mary Letellier
February 12, 2025
5
out of
5
rating by Mary Letellier
"They are very helpful and reasonably priced. I recommend them!"
We responded:
"Thank you, Mary, for your positive feedback! I'm glad you found our team helpful and our pricing reasonable. Your recommendation means a lot to us. If you need any assistance in the future, feel free to reach out!"
Tyler M. Bosworth
February 12, 2025
5
out of
5
rating by Tyler M. Bosworth
"Kayla is the best. Always so helpful and prompt."
We responded:
"Thank you, Tyler, for your wonderful feedback! I'm delighted to know that Kayla has been so helpful and prompt in assisting you. We truly appreciate your kind words and are here for any future needs you may have."
Lori LeBlanc
February 11, 2025
5
out of
5
rating by Lori LeBlanc
"The staff are always quick to answer the phone and help with any problems or questions I have. Called today to make a payment and John was particularly helpful. They inherited me from an agent that retired and have been nothing but good to me."
We responded:
"Thank you, Lori, for sharing your experience! I'm glad to know our team is consistently responsive and helpful. John will be happy to hear about your appreciation. We're grateful to have you with us and are here for any assistance you may need in the future!"
Claire Renegar
February 8, 2025
5
out of
5
rating by Claire Renegar
"Shannon was amazing and super informative! She told me everything I needed to know as well as answered any questions. She was also very very personable and easy to talk to! She made switching over a breeze!"
We responded:
"Thank you, Claire, for sharing your experience! I'm glad Shannon was able to provide you with all the information you needed and make the transition smooth. It's wonderful to know she was personable and easy to communicate with. If you have any more questions or need assistance in the future, feel free to reach out!"
Tabitha Dement
February 6, 2025
5
out of
5
rating by Tabitha Dement
"Shannon was great and professional. She got me a great deal."
We responded:
"Thank you, Tabitha! I'm happy to know that Shannon provided you with professional service and a great deal. We're grateful to have her on our team. If you have any more questions or need assistance in the future, feel free to reach out!"