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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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michelle hunter

May 24, 2024

5  out of  5 rating by michelle hunter
"I absolutely love Kayla. She has been working with me for several years, helping me with ALL my insurance needs. She is bubbly and brilliant and always makes me smile (even when she's calling to tell me I'm late). Insurance is a painful and sometimes scary business, but I know she will always have my back and explain everything to the best of her ability. So thankful for her 💖"
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Charles Mathews

May 21, 2024

5  out of  5 rating by Charles Mathews
"I've used Cliff Ourso State Farm for about 2 years now for Home & Auto insurance. They are the absolute BEST. Recently had engine trouble with my daughters vehicle, and the Ourso team responded quickly and professionally to arrange towing. Keep up the good work!! Charles Mathews Lafayette, La."
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Barell Cyprian

May 18, 2024

5  out of  5 rating by Barell Cyprian
"Ann is awesome! She helped me so much and when there was a change, she let me know asap! Keep her!"
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Allan Montreuil

May 10, 2024

5  out of  5 rating by Allan Montreuil
"I live in NO two blocks from a big agency Im with Cliff in BR because of The Service! Ann especially Or whoever answers The phone will take the Time to explain everything other agents assume I know the insurance game Feels like Ann and staff got My Back Thank You!"
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Karuscia Shavers

April 1, 2024

5  out of  5 rating by Karuscia Shavers
"Ms Amanda gave me a call to inform me of my insurance changes , and the options available . All I can say is AMAZING!! She explained every thing very throughly for each person and she made sure I understood before getting off the phone every concern or question that I may have had even the ones that were previously asked. She was very pleasant and really took the time to be very knowledgeable about my concerns. I have been a customer with Cliff Ourso and staff for a while ,and have received nothing but great service from everyone but if I knew back then the information I received while talking with Ms Amanda in such detail I would have made a better choice then. Thank you again for all the help. March 2024"
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Christopher Velasquez

February 23, 2024

5  out of  5 rating by Christopher Velasquez
"Ann was really helpful when I needed to make changes to my policies! Thanks!"
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Marcia Williams

January 31, 2024

5  out of  5 rating by Marcia Williams
"My State Farm experiences have been smooth and seamless. Mrs. Ann Arcement takes time out of her day to respond to my emails and concerns almost immediately. She is easy to talk to when I needed to update and make changes to my policies. She was upfront and honest about what I could do to make my insurance experience a pleasant one. This State Farm Agency is highly recommended for all your insurance needs. Marcia Williams"
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Timothy Bradford

January 5, 2024

5  out of  5 rating by Timothy Bradford
"I will highly recommend using this branch. Kayla went beyond her duties and helped service me after hours on a Friday to make sure the paperwork got processed . Very professional and prompt."
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Gary Williams

December 28, 2023

5  out of  5 rating by Gary Williams
"I initially contacted Cliff Ourso's group to simply get a quote as my current insurance (with another company) continued to increase. In speaking with Ann, she asked me about my needs and concerns about my current policy. She was extremely professional, interested, and seemed to understand exactly what I needed and didn't try to over sell me on coverage. Within, what I consider, a very brief time...she was able to give me options and quotes for my home and auto, explaining the discounts, savings and reasons for pricings. Well long story short, I now have coverage with State Farm as a result of the service and professionalism that I received from Ann. It was a very refreshing experience and I look forward to many years of working with her for my insurance needs."
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alaa salem

December 13, 2023

5  out of  5 rating by alaa salem
"Such a lovey crew."
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Cambrie Reinhardt

November 30, 2023

5  out of  5 rating by Cambrie Reinhardt
"When I thought I had the best deal elsewhere, Ann showed me new policies with better deals with them at State Farm. Always there to take care of you and save you some money."
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June Brown

November 2, 2023

5  out of  5 rating by June Brown
"I had a very quick and expediently experience with y'all and you were very speedy if I had to rate you all between one and 10would give you a 10"
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Steven Montgomery

October 25, 2023

5  out of  5 rating by Steven Montgomery
"We switched to State Farm for both Auto and homeowners from two different companies because Ann Arcement made the process so easy. She was very responsive and thorough with all the information she provided to help us make the best decision for our family. Ann is the main reason we switched to State Farm."
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Ana Savoie

October 14, 2023

5  out of  5 rating by Ana Savoie
"Always great service from Ann Arcement. She's very knowledgeable and as expected, explained everything I had questions about and by switching, I just saved $400 on my car insurance. Can't beat it!"
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Mimi Doucet

October 6, 2023

5  out of  5 rating by Mimi Doucet
"Regina was very helpful when I presented questions. She answered caring and. professional. Thank you, Regina."
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jaci harrison

October 5, 2023

5  out of  5 rating by jaci harrison
"Ann Arcement is such a pleasure to work with! She made the insurance process so simple for me as a first time insurance purchaser. She took the time to explain the various coverages and offered suggestions based on my personal needs. I would highly recommend working with Ann!"
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Ryan Scardina

October 5, 2023

5  out of  5 rating by Ryan Scardina
"Heather was very helpful and courteous. She explained the coverages very well and we were able to save money. I highly recommend them at Cliff Ourso State Farm."
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Jody Moulard

October 4, 2023

5  out of  5 rating by Jody Moulard
"Ann is fantastic! She has been our agent for many years. She always seems to know what we need and makes insurance hassle free. If you are looking for a great agent, here she is!! Jody"
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Amanda Biggs

September 27, 2023

5  out of  5 rating by Amanda Biggs
"Ann Arcement has truly been a life saver when it comes to insurance! I’ve been with her for years and she is truly the best insurance agent I’ve ever had. She always finds a way to get the best rates for her customers. Not only did Ann take away the stress of finding the insurance that’s best for me, she saved me time and money, while also providing amazing customer service that’s rare to find anywhere else nowadays. Thank you State Farm and a special thanks to Ann for making this experience so fast and easy!!!"
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Laurie Clarke

September 14, 2023

5  out of  5 rating by Laurie Clarke
"Ann Arcement is the best agent by far. She always provides the best customer service."
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Darron Davis

July 12, 2023

5  out of  5 rating by Darron Davis
"This office has great service They call back when they say They're very friendly n very helpful"
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Cynthia Babbitt

June 27, 2023

5  out of  5 rating by Cynthia Babbitt
"Excellent customer service with Kayla"
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Jack Mitchell

June 7, 2023

5  out of  5 rating by Jack Mitchell
"Awesome job !!! great customer service. I have seen Kayla in action .provides great customer care ,but the office also has great work ethic. 👍"
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Larita Munier

May 11, 2023

5  out of  5 rating by Larita Munier
"State Farms-Cliff Ourso has the most compassionate and understanding staff that you will ever want when times are tough . I've had to need them in every way manageable and they've been there whenever I needed. I feel them to be a part of my family because I can call on them at anytime and feel the concerns.. I thank God for them all, but I'm especially thankful for Ms. Kayla, with taking the time out in assuring me that everything will work out at this time of my bereavement... A thousand words can not explain how grateful I am for all of them 💖"
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Brannon Perilloux

May 1, 2023

5  out of  5 rating by Brannon Perilloux
"Excellent customer service and excellent response time. Very professional."